ECB 1071 Case study 2: Business Apology

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To: (Name), Head of Neotec Travel
From: Your name
Subject: Travel related problems

Dear Name,

I was very sorry to hear about the problems your executives have been having during some of the business trips that we arranged. In order to make sure that this kind of thing does not happen again, I have contacted the companies involved and can report to you the following:
The Excelsior hotel says that, they are very sorry to hear about that incident and they promise that it will never happen again. Furthermore, in order to compensate your executives for their inconvenience, they are going to … Say what will the hotel do to compensate.

The rental office at the airport refuses to take responsibility. Therefore, we … … and …. Furthermore (What is DBS going to do to pay for the problem?)

Once again, I sincerely apologize for …  and I hope that…

Best regards,
Your name

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